Privacy Policy for OtterWaveNets
At OtterWaveNets, we are committed to protecting your privacy. This Privacy Policy explains how OtterWaveNets collects, uses, discloses, and safeguards your information when you visit our website, make inquiries, or use our services related to high-quality fishing nets, rods, accessories, gear maintenance, and custom net fabrication. We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources we make available on our online platform.
- Personal Identification Information: This may include your name, email address, mailing address, phone number, and payment information (processed securely by third-party payment processors).
- Technical Data: Information such as your IP address, browser type, operating system, referring URLs, device information, and access times.
- Usage Data: Information about how you use our website, products, and services, including pages viewed, time spent on pages, and navigation paths.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services and your experience:
- To Process Transactions: To fulfill your orders for fishing nets, rods, accessories, gear maintenance, or custom net fabrication.
- To Provide Services: To deliver products, offer maintenance services, and manage your account.
- To Improve Our Website and Offerings: To understand how our users as a group use the services and resources provided on our online platform, enabling us to enhance our product range and user experience.
- To Personalize User Experience: To understand how our users as a group use the services and resources provided on our online platform, enabling us to enhance our product range and user experience.
- To Send Periodic Emails: To send you information and updates pertaining to your order, respond to inquiries, and/or other requests. We may also send company news, updates, related product or service information, etc.
- To Administer Contests, Promotions, Surveys, or Other Site Features.
- For Security and Fraud Prevention: To detect and prevent fraudulent activities and secure our systems.
3. Legal Basis for Processing Personal Data (GDPR)
We process your personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., fulfilling your order for fishing equipment).
- Legal Obligation: Where processing is necessary for compliance with a legal obligation that OtterWaveNets is subject to (e.g., tax laws).
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests (e.g., improving our services, preventing fraud, direct marketing where permissible).
4. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our online platform. Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
5. Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the online platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
- Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
6. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Belgium and choose to provide information to us, please note that we transfer the data, including Personal Data, to Belgium and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
7. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where OtterWaveNets relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
8. Cookies
Our online platform may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the online platform may not function properly.
9. Third-Party Websites
Users may find advertising or other content on our online platform that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. Browsing and interaction on any other website, including websites that have a link to our online platform, is subject to that website’s own terms and policies.
10. Changes to This Privacy Policy
OtterWaveNets has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our online platform and revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
11. Contacting Us
If you have any questions about this Privacy Policy, the practices of our online platform, or your dealings with us, please contact us at:
OtterWaveNets
5 Rue Murillo - Murillostraat
1046 Brussels, Brussels-Capital Region
Belgium
This document was last updated on 2023-10-27.